Search:  

Tender Notice - March 2011.  
View PDF (Size 310KB)  

HEAD OFFICE
Tel: +254 45 6620627,6622777
Pilot Line: +254 20 3915000
Mobile: +254 722 203076/8
+254 733 333211/12/13/14
Fax: +254 45 66 20406, 66 22378

NAIROBI OFFICE
Taj Towers, Upper Hill
Nairobi, Kenya
Tel: +254 20 8047263
+254 20 2511910/ 911

The East African Portland Cement Company has a customer care centre where our clients are served by a team of professionals. The customer care executives receive visitors, direct them into the offices and respond to their various enquiries.
Our Customer Care Core Values

  • Quality service - We provide people-focused services
  • Importance - You are the reason we are here
  • Education - We keep you well informed about our services
  • Accuracy - Information given is always accurate and true
  • Accessibility - We welcome your views and feedback
  • Speed - We deliver services promptly and efficiently
  • Confidentiality - We guarantee you mutual trust
  • Ideal atmosphere - We treasure your company
  • A listening ear - Our service suits your wishes

What Our Customer Care Team Handles

  • Enquiries on how to become a Blue Triangle Cement distributor/stockist
  • Enquiries on how to become a transporter
  • Company information
  • Product information
  • Delivery matters
  • Enquiries on payments
  • Cheque requests
  • Depot contacts
  • Distributor/stockist contacts
  • Complaints handling

Highlights Of Our Customer Care Code Of Conduct

  • Treat everyone with respect and courtesy.
  • Comply with laws, rules and regulations.
  • Uphold the company's values, policies and procedures.
  • Live up to the highest level of integrity and respect authority.
  • Use company resources properly.
  • Avoid alcohol or illicit drugs while on duty
  • Safeguard customer confidentiality.
  • Be accountable for every deed.
  • Avoid providing false or misleading information.
  • Maintain good choice of language and manners.
  • Shun violence.
  • No sexual overtures to customers or colleagues.
  • Dress decently at all times.
  • Avoid idle chats or loitering.
  • Keep order at the work place.
  • Be punctual.
  • Be kind and helpful.

Our operating hours: 7:45am - 5:30pm -- Monday to Friday.

 

HEAD OFFICE

Tel: +254 45 6620627, 6622777
Pilot Line: +254 20 3915000
Mobile: +254 722 203076/ 8
+254 733 333211/ 12/ 13/ 14
Fax: +254 45 66 20406, 66 22378

NAIROBI OFFICE

Taj Towers, Upper Hill
Nairobi, Kenya
Tel: +254 20 8047263
+254 20 2511910/ 911

KAMPALA BRANCH

P.O Box 557
Kampala, Uganda
Tel: 256 31 263177
Mobile: + 256 712 686344

MBALE DEPOT

P.O Box 510
Mbale, uganda
Tel: +256 4536498
Mobile: +256 712367778

customercare@eapcc.co.ke

 EAPCC News

To read More about EAPCC News.

Click Here

 Your Feedback
Download Feedback Form


Design By:
©Copyright 2011.EAPCC.All Rights Reserved.