The East African Portland Cement Company has a customer care centre where our clients are served by a team of professionals. The customer care executives receive visitors, direct them into the offices and respond to their various enquiries.
Our Customer Care Core Values

• Quality service - We provide people-focused services
• Importance - You are the reason we are here
• Education - We keep you well informed about our services
• Accuracy - Information given is always accurate and true
• Accessibility - We welcome your views and feedback
• Speed - We deliver services promptly and efficiently
• Confidentiality - We guarantee you mutual trust
• Ideal atmosphere - We treasure your company
• A listening ear - Our service suits your wishes

What Our Customer Care Team Handles

• Enquiries on how to become a Blue Triangle Cement distributor/stockist
• Enquiries on how to become a transporter
• Company information
• Product information
• Delivery matters
• Enquiries on payments
• Cheque requests
• Depot contacts
• Distributor/stockist contacts
• Complaints handling

Highlights Of Our Customer Care Code Of Conduct

• Treat everyone with respect and courtesy.
• Comply with laws, rules and regulations.
• Uphold the company's values, policies and procedures.
• Live up to the highest level of integrity and respect authority.
• Use company resources properly.
• Avoid alcohol or illicit drugs while on duty
• Safeguard customer confidentiality.
• Be accountable for every deed.
• Avoid providing false or misleading information.
• Maintain good choice of language and manners.
• Shun violence.
• No sexual overtures to customers or colleagues.
• Dress decently at all times.
• Avoid idle chats or loitering.
• Keep order at the work place.
• Be punctual.
• Be kind and helpful.

Our operating hours: 7:45am - 5:30pm -- Monday to Friday.