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The
East African Portland Cement Company has
a customer care centre where our clients
are served by a team of professionals.
The customer care executives receive visitors,
direct them into the offices and respond
to their various enquiries.
| Quality service |
We provide people-focused services |
| Importance |
You are the reason we are here |
| Education |
We keep you well informed about our
services |
| Accuracy |
Information given is always accurate
and true |
| Accessibility |
We welcome your views and feedback |
| Speed |
We deliver services promptly and efficiently |
| Confidentiality |
We guarantee you mutual trust |
| Ideal atmosphere |
We treasure your company |
| A listening ear |
Our service suits your wishes |
Enquiries on how to become a Blue Triangle
Cement distributor/stockist
Enquiries on how to become a transporter
Company information
Product information
Delivery matters
Cheque requests
Enquiries on payments
Depot contacts
Distributor/stockist contacts
Complaints handling
Treat everyone with respect and courtesy.
Comply with laws, rules and regulations.
Uphold the companys values, policies
and procedures.
Live up to the highest level of integrity
and respect authority.
Use company resources properly.
Avoid alcohol or illicit drugs while on
duty
Safeguard customer confidentiality.
Be accountable for every deed.
Avoid providing false or misleading information.
Maintain good choice of language and manners.
Shun violence.
No sexual overtures to customers or colleagues.
Dress decently at all times.
Avoid idle chats or loitering.
Keep order at the work place.
Be punctual.
Be kind and helpful.
East African Portland Cement Company Limited.
Athi River, off Namanga Rd.
P.O. Box 40101 - 00100, GPO, Nairobi
Tel: (254) 045-20627, 22777
Fax: (254) 045-20406, 22378
Email: customercare@eapcc.co.ke
Our operating hours: 7:45am - 5:30pm -- Monday
to Friday.
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